Message to our Customers Regarding COVID-19 from Wide Bay Toyota

As we monitor and learn more about the spread of Coronavirus in our city and across Australia, we want to be transparent about what we are doing to protect our guests and employees.

As a dealership, we have been working behind the scenes to make it easier for our guests to interact with us online. Our Guest Relations team is ready and waiting to answer all of your questions as well as send you product videos, all from the comfort of your home.

Not only have we embraced online for our guests, but we have also made big changes in the way we communicate internally between staff and departments. We have enhanced our technology and moved our processes online to minimise face-to-face contact.

We have also enforced strict hygiene procedures across every aspect of the sales and service journey.

Sales

  • Although we have always practiced cleanliness, all of our staff have been provided additional hand sanitiser and antibacterial wipes to ensure their workspaces and offices are cleaned throughout the day and between each guest visit.
  • Guests have the option of zero-contact test drives alone, with no staff member present, either at our showroom or at your home. Click here to book a test drive today.
  • We are implementing virtual test drives and product presentations to enable our guests to learn more about the vehicle they are interested in without having to visit the dealership in person.
  • We are fully stocked, with all cars in the yard displaying driveaway pricing and specifications. Feel free to pop in after-hours if you're more comfortable.
  • Our senior business managers are here to help, they can discuss your requirements and objectives online, over the phone or via video chat.
  • We can offer E-sign on all of your finance documents to further facilitate a zero-contact way of doing business.
  • For any queries or questions our Michael Sondergard is available on 0410 070 048

Service

  • We have introduced steering wheel and gear shifter wrapping.
  • Vehicle keys are being placed in plastic zip-lock bags.
  • 1 on 1 pick-up/drop off service is available.
  • Our waiting areas are cleaned frequently and we have removed refreshments.
  • Our staff is wiping down reception benches including EFTPOS machines between each customer visit.
  • All of our guest and staff facilities are cleaned throughout the day including restrooms
  • We can also take payments over the phone.
  • We will no longer be accepting cash payments to minimize any potential spread.
  • Click here to book your service today.

For any further questions or concerns, please feel free to contact us.